Every commercial transaction begins with the need for a product or service used in our business or for sales. There are risks involved. Potential loss of money and sometimes, personal safety of the users. The level of risk varies from buying locally, if we find what we need or want, or buying online. Our companies started by buying and selling from and to several countries facing these same challenges. After more than 25 years of experience and specialized education we can say we found the keys to establishing and demanding integrity in our commercial transactions. 

Customers must have a clear idea of the product they need to minimize the risk of getting the wrong item. Also, there are cases where the problem could be solved with an alternative product at a better price and faster. 

Mapartex focuses on training technical staff not only on products but in viables alternatives that customers often do not know about. That is usually the case with parts for old or obsolete equipment or machinery. On the other hand, we do not have magicians and do not hesitate to say “we are unable to help you this time” quickly.

This is the easiest part, right? Browse, scroll down and up, find the picture of what we want, click, send the money, and … wait for your order delivered as expected. Good luck with that!

Many people can portrait being a serious business online. Dishonest online businesses try to impress a broad market of products and regions to increase the number of potential victims. Others just fail in customer satisfaction just for trying to do transactions that are not capable of due lack of experience, knowledge, or financial resources. 

Also, online reviews are deceiving. We do not buy from a particular online seller just because it has the most positive reviews online. We have been offered many kinds of reviews by hundreds and thousands. There are businesses that sell online reviews and make them look very convincing. We prefer to do our job with integrity, and our customers refer to others.  

New unexperienced buyers must ask the right questions to online sellers. Only experienced and knowledgeable sellers can have answers that inspire trust and offer solutions or alternatives that are better deals.

It is quite common to find buyers visiting several websites and asking for prices only. There is nothing wrong with trying to find a bargain. It is justified with limited budget. However, it can also reflect inexperience and insecurity which makes a buyer easy prey for fraudsters.

In the business world we must make solid relationships with suppliers and customers like partners if we want our business to grow and survive through eventual storms. If we keep shopping around for every new product needed, we will not establish productive relationships with suppliers, increasing the risk of anytime being caught in a bad deal.

It is well known most online suppliers watch others similar businesses do to increase their sales. The most popular strategy is to offer lower online prices. That looks incredibly attractive but also shows desperation and financial difficulties. 

Mapartex intentionally does not show all the equipment, parts, and other products online for two main reasons. First, to honor agreements with suppliers that offer us reduce pricing. And second, to make sure we deal with customers that are really interested in our services and prefer to communicate to go through a transparent transaction that can bring better deals in the future. In addition, Mapartex supplies equipment and parts to smaller resellers.

How suppliers make sure the product ordered is delivered is a determining aspect of shopping online. This is more demanding when the product ordered is heavy or with high volumetric weight and requires multiple sourcing locations and destinations with multiple freight types, like ground, air, and ocean for international delivery.

Despite we are based in the United States we regularly ship parts and machinery directly from Europe to Latin America when we can offer a better deal for our customers. Likewise, we offer products from Canada or Mexico in the United States. Keeping strategic inventory in separate locations in the United States allows us to ship faster withing the US states.

We can ship fast or not that fast depending on the customer urgency and budget. Every shipment is tracked by our staff until it gets to the destination. Customers are updated at every stage in the shipping process. In multi-modal freight heavy load customers even receive pictures of their load in the respective containers.

Mapartex has staff experts on exports for international sales and partners with reputable freight forwarder companies. We make sure customers do not have to know anything about the import process in their country. If a customer does not have a import agent, we refer him to one that we trust.

So, if we can consistently deliver a heavy load in the other side of the planet without problems, shipping within the United States is simple.

Here is the part that every new buyer is most worried about when dealing with a new supplier. Nevertheless, it is not much that can be said on the payment terms that can help new buyers feel more comfortable buying. 

Most online sellers require payment in advance to ship. Still using more secure financial instruments, like Letter of Credits, there will be risks by adding financial institutions that are not perfect.

Mapartex does not receive payment directly from its website. Not even for selling a US$1 screw. All payments are processed in communication with customers via wire transfer or credit cards. And no customer bank or credit card information is collected since customers process the payments through either their own banks or secure credit card merchants like Paypal or Stripe. 

We, as a prosperous business, are very thankful for being blessed with enough resources to be able to supply equipment, parts, and machinery at no cost to countries going through devastating economic and natural disasters. 

Also, we keep in mind our honorable veterans that come back from duty to their families and work in their small businesses. 

Most of our staff are people of Christian faith and values. Being on this path has helped our businesses thrive and help others with example and hope.

Finally. Efficient communication is the core of our success and the main reason for keeping a good long-lasting relationship with our customers. 

Our regular customers only order products with minimal information. They trust us to help them with the best deal. If we do not have it, we will find it for them. That has been the case for many years.

 For new customers interested in us as their regular supplier of products and technical support we require a little more information about their equipment and machinery to help them keep the repair and maintenance costs low and avoid lengthy downtime. 

When a customer is in a rush asking for a product to get the best deal. We welcome them and tell them how we work. We provide the same premium customer service. However, sometimes we are terribly busy with many regular customers orders and technical support requests, and our response time slows down a bit.

This is important. We prefer to communicate via email for two reasons: First, it is paramount and standard to make sure every detail of the request and commercial transaction are in writing where it can be reviewed and corrected if necessary. Secondly, every customer requirement must include details of the product. Most of the time this communication includes part numbers, photos, or videos.

 Emails also add an extra layer of efficiency to our processes since any capable team member can keep up with the request and avoid delays.